Our Spa FAQs are provided to answer the most common questions that are asked by our guests and are subject to change.
What are your hours?
Monday - Saturday 9 am - 8 pm
We are closed on Thanksgiving Day, Christmas Day, New Years Day, July 4th, Labor Day, Memorial Day and Easter so our staff may spend the holidays with their families. We do close on occasion for training, special events and maintenance.
Where are you located?
We are located at 9th & Iowa at the back of the Hillcrest Shopping Center.
What is your POINTS program?
We want you to enjoy your experiences at the spa and we want to reward you for choosing Color Studio. Points can be earned for referring people to the salon, for pre-booking appointments and for joining Body Boutique. Every 1,000 points earned is worth $1.
Do I receive a discount if I am a Body Boutique member?
Yes. All Body Boutique members receive 10 percent off all products and services at Color Studio.
What if I have health concerns?
Some of our treatments may not be suitable if you have health conditions that may be adversely affected by the treatment you have chosen. Please notify our Guest Services Attendant before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, taking prescription medication, or if you are pregnant. If you have any other concerns please let us know. If at any time during your services you experience discomfort, please alert your therapist immediately.
Do you take reservations?
We welcome “walk-in”guests and will do our best to accommodate last minute requests for services if scheduling allows. Our schedule is very full, and to assure that you are able to make an appointment at your desired time, we recommend that reservations be made two to six weeks prior to your desired date. Due to the number of appointments we take over the phone, we cannot guarantee your requested appointment times by email. Please make reservations by calling us directly at 785.842.7895.
How do I know what service will be best for me?
We suggest a consultation. It is a perfect opportunity to become acquainted with our service providers, and address any questions you may have before receiving your service. Our service providers are highly trained professionals and will advise on the treatment best suited to your needs and expectations. Certain procedures, such as Microdermabrasion, (click to this service on Services tab) or special occasion styling and haircolor, (click to this service on Services tab) require a consultation prior to the service and a fee may be applicable. Please inquire with Guest Services.
We ask that you complete a personal history and consent form prior to receiving any facial or body treatment. This information provides insight to your overall health and is considered confidential and kept secure in your client record. Due to certain medical conditions, your technician may advise against a particular treatment or therapy and suggest an appropriate alternative.
Can you host Spa Parties and Groups?
We consider a group, 3 or more guests with single or multiple services visiting our spa at the same time. Please contact us for group reservations and our Guest Service Manager will be glad to assist you. An 18% gratuity will be added to the service total to groups of three or more guests upon completion of the services.
What is the check-in policy?
To avoid being deprived of valuable treatment time, please check in at the front desk at least 15 minutes prior to your scheduled appointment. If you are scheduled for a massage or facial, please arrive 20 minutes early so you can check in and take advantage of our spa facilities.
What is the cancellation policy?
We request that all guests using Color Studio extend a courteous 24-hour cancellation notice to change, reschedule, or cancel any appointment. One week cancellation notice is required for groups and all packages. Any changes or cancellations without adequate notice will be charged a "Late Cancellation" fee to your credit card at a rate of 50% of the value of the scheduled services to the credit card, gift card, or package on file. “No Shows” will be billed a "NO-Show" fee for the full value of scheduled services to the credit card, gift card, or package on file. A credit card number is required at the time you book your treatments.
What happens if I am late for my appointment?
Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be charged. Color Studio reserves the right to not complete your service if you are more than 15 minutes late. We also reserve the right to treat a “late show” as a “no show,” and you will be charged for your service.
What about my comfort?
You will receive a spa robe and slippers to wear between treatments, and a locker for your belongings. Most body treatments are enjoyed without clothing. However, please wear whatever makes you comfortable. During all treatments, the body is fully draped except for the area being worked on.
Should I shave prior to spa arrival?
Shaving is not recommended prior to any body treatments. For gentlemen, it is recommended, but not necessary prior to a facial. If you do choose to shave prior to your facial do so at least two hours before arrival.
What about my jewelry and valuables?
Please leave your cellular phone, pager, and jewelry behind. Color Studio is not responsible for lost, stolen, or misplaced items.
Do I have to whisper?
Guests are requested to keep their voices at a minimum while in the spa lounge.
Can I use a cell phone or bring my laptop?
Due to new photographic technology and to preserve the privacy and tranquility of the environment, cellular phones and pagers and other electronic devices such as PDAs are not allowed in the spa. Cell phones should be turned to “vibration” mode when in the salon and during processing time. You are welcome to use electronic devices – we ask that you text – not talk – if using a cell phone.
Do you have a privacy policy?
Color Studio respects your privacy and will not distribute your personal information.
Are gift cards available from Color Studio?
Gift Cards are available in any specified dollar amount. For your convenience, gift cards are always available online. Gift cards are also available in our spa boutique. Gift card terms are printed on the back of the card. Discounts are not accepted for gift card purchases. Gift card purchases cannot be made with an existing Gift card. Gift cards cannot be redeemed online. Gift cards must be presented upon checkout.
When do gift cards expire?
Gift cards expire after five years. After the first year, they will lose 20% of their value every year up to five years.
What forms of payment are accepted?
We accept all major credit cards, Color Studio gift cards, checks and cash. For your convenience, payment is accepted upon check-out for your treatments.
What about gratuities?
If you would like to leave a gratuity for a specific employee, please see a Guest Services Attendant for an envelope. We request that all gratuities paid to your technician be paid with cash or personal check. We do not accept gratuity on credit cards.
Does Color Studio offer promotions & discounts?
From time to time we offer special promotions for our past, present and future spa and salon guests. Being a part of our email list you'll be updated first on our newest services, products, seasonal specials, and sale events which are only available to the Color Studio mailing list members. Series discounts are always available. Discounts cannot be combined with other offers, promotions or used with gift cards. Discounts are not accepted for gift card purchases. Discounts are not accepted for group reservations and/or packages and services.
Do you take returns?
Color Studio strives to provide the highest quality service and products, if for any reason you are not satisfied with your spa or salon service, we will work with you to find a solution that is acceptable to everyone. Makeup cannot be returned unless it is defective or you have a sensitivity issue. In this case, you will be asked to fill out a sensitivity form. You may return skin care products that are less than 1/4 used or retail merchandise for up to 14 days from the date of purchase for spa/salon/product credit. Credits will be issued in the form of a gift card to be used at your leisure. Original receipt is required. Gift cards are non-refundable, terms are listed on the back of our gift cards and are listed on our website. It is the policy of Color Studio not to issue cash or credit card refunds. Clothing purchased with a credit card can be credited back to your card if you return the clothing within 14 days.
Do your services and pricing change?
Our menu is ever changing to provide our guests with the best possible treatments and services. Please visit or call Color Studio for our latest service prices. Our menu, charges and policies are subject to change without notice.
We greatly appreciate your understanding and cooperation with these policies. Every effort will be made on our part offer quality and timely services to our guests. Should you have any questions or concerns please contact us at 785.842.7895.
What if my question isn't listed here?
Should you have any further questions please ask a staff member, we will be happy to assist you with an answer.
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